At ECigMafia, we work to process and ship orders as quickly as possible. Because orders may move through our fulfillment process shortly after they are placed, cancellation requests are subject to the following conditions.
Order Cancellation
Customers may request to cancel an order only before the order has been marked as “Shipped” or “In Transit.”
Once an order has been marked Shipped, In Transit, or has already been handed over to the shipping carrier, the order cannot be cancelled or modified.
Submitting a cancellation request does not guarantee that the order will be cancelled. Our fulfillment team may already be processing, packing, or preparing the order for shipment.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible and provide:
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Your order number
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Name associated with the order
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Email address used when placing the order
Our team will confirm whether the order is still eligible for cancellation.
Orders Already Shipped
If your order has already been marked Shipped or In Transit, we are unable to:
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Cancel the shipment
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Stop the package while it is in transit
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Recall the package from the carrier
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Modify products, quantities, or shipping information
If applicable, customers may refer to our Return Policy after receiving the order.
Address or Order Changes
Requests to change a shipping address, product, flavor, nicotine strength, quantity, or other order details must be submitted before the order is processed for shipment.
We cannot guarantee that modification requests can be completed once an order has entered fulfillment.
Customers are responsible for reviewing their order details and shipping information carefully before completing checkout.
Refunds for Approved Cancellations
If an eligible cancellation is successfully approved, the refund will be issued to the original payment method.
Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refunded amount appears in your account.
Refused or Undeliverable Packages
Refusing delivery or failing to accept a package does not constitute an approved order cancellation.
Any returned, refused, or undeliverable shipment will be handled according to ECigMafia’s applicable Shipping and Return Policies, including any shipping charges, return fees, or other applicable deductions.
Cancellation Policy Acceptance
By placing an order with ECigMafia, you acknowledge and agree that:
Orders cannot be cancelled once they have been marked Shipped or In Transit.
We recommend contacting our customer support team immediately if you need to request a cancellation or modification.